Cookie Policy

Introduction

This Cookie Policy explains how JY TECH LTD, trading as Monai Tech (“Monai Tech”, “we”, “us”, or “our”), uses cookies and similar technologies when you access our website, software platform, dashboards, AI-powered features, and related services (together, the “Platform”).

This Cookie Policy should be read alongside our Terms of Service and Conditions of Use, Privacy Policy, Data Processing Agreement, and Liability Disclaimer.

We use cookies and similar technologies to operate the Platform, maintain security, support functionality, analyse usage, and enable certain optional integrations where applicable.

What Are Cookies?

Cookies are small text files placed on your device when you visit a website or use an online service. They allow systems to recognise your browser or device and store limited information for a range of operational, functional, analytical, and security purposes.

Cookies may be:

• session cookies, which are deleted when you close your browser;
• persistent cookies, which remain on your device for a defined period or until deleted;
• first-party cookies, which are set by Monai Tech; or
• third-party cookies, which are set by trusted third-party providers supporting the Platform or its features.

We may also use similar technologies such as local storage, session storage, SDKs, tags, pixels, or authentication tokens where appropriate. For simplicity, this Policy refers to these collectively as “cookies” unless otherwise stated.

Why We Use Cookies

We use cookies and similar technologies for the following purposes:

• to enable core website and platform functionality;
• to authenticate users and maintain secure sessions;
• to protect the Platform against fraud, abuse, unauthorised access, and other security threats;
• to remember user settings and preferences;
• to support platform performance, stability, and troubleshooting;
• to understand how users interact with the Platform so that we can improve usability, workflows, and features;
• to support optional third-party integrations where enabled by the user;
• to comply with legal and regulatory requirements relating to consent, privacy, and platform operation.

We do not use cookies to sell personal data. We do not permit unrelated third-party advertising or behavioural profiling cookies through the Platform without an appropriate lawful basis and, where required, valid consent.

Categories of Cookies We Use

4.1 Strictly Necessary Cookies

These cookies are essential for the operation, security, and core functionality of the Platform and cannot be disabled through our systems without materially affecting use of the Platform.

They may be used for:

• user authentication and login session management;
• maintaining secure access to user accounts;
• load balancing and infrastructure stability;
• fraud prevention and abuse detection;
• security monitoring and access control;
• preserving platform integrity and resilience;
• remembering privacy or cookie consent choices where required.

Because these cookies are necessary to provide the Platform or a service explicitly requested by the user, they do not generally require consent under applicable law.

4.2 Functional Cookies

These cookies allow the Platform to remember choices and settings so that the user experience is more consistent and efficient.

They may be used for:

• remembering user preferences;
• saving non-essential interface settings;
• maintaining session continuity;
• storing selected language, region, or display preferences;
• remembering product configuration choices where appropriate.

Where a functional cookie is not strictly necessary, it may be deployed only where a lawful basis exists and, where required, after consent has been obtained.

4.3 Performance and Analytics Cookies

These cookies help us understand how users interact with the Platform so that we can monitor usage patterns, identify issues, and improve functionality and user experience.

They may be used to collect information such as:

• pages viewed;
• feature usage patterns;
• navigation paths;
• session behaviour;
• device and browser characteristics;
• technical performance data;
• error events and troubleshooting information.

Where required by law, these cookies are used only with the user’s consent. Where used, we seek to configure them in a privacy-conscious manner and to minimise unnecessary collection of personal data.

Analytics information may be aggregated, pseudonymised, or otherwise reduced where possible.

4.4 Security and Fraud Prevention Technologies

Some cookies or similar technologies are used specifically to:

• verify the legitimacy of user sessions;
• detect suspicious login activity;
• help prevent credential abuse, automated attacks, or unauthorised access;
• maintain auditability of authentication events;
• support platform security controls.

These technologies are used for security and platform integrity purposes and are generally treated as strictly necessary where they are essential to protect the Platform, users, or data.

4.5 Optional Integration Cookies

If you choose to enable optional third-party integrations, including an optional open banking or bank aggregation feature, additional cookies or similar technologies may be used temporarily as part of the integration flow.

These technologies may be used to:

• maintain session continuity during a secure authentication journey;
• support secure redirection between systems;
• verify a user’s identity or session state;
• reduce the risk of fraud or unauthorised access;
• complete a user-initiated connection to a third-party service.

Such technologies may be set by the third-party integration provider and may be governed in part by that provider’s own cookie policy, privacy notice, or terms. Monai Tech does not control all aspects of third-party cookies used within third-party authentication journeys.

Where these cookies are essential to deliver an integration expressly requested by the user, they may be treated as strictly necessary for that transaction.

Third-Party Cookies and Services

Some cookies may be placed by trusted third-party providers that support the Platform, such as providers of:

• cloud infrastructure;
• authentication or security services;
• analytics;
• payment processing;
• customer support tooling;
• AI-supported features;
• optional integrations, including bank connection providers.

Where third-party cookies are used:

• they are limited to what is reasonably necessary for the relevant service;
• the relevant provider may process certain information in accordance with its own privacy documentation;
• Monai Tech seeks to ensure that such providers are engaged under appropriate contractual and data protection arrangements where required;
• the use of optional integrations is initiated by the user or customer.

Monai Tech does not knowingly permit unrelated third-party advertising cookies through the Platform without appropriate notice and, where legally required, consent.

Legal Basis for Cookie Use

Under the Privacy and Electronic Communications Regulations (PECR) and applicable data protection law, certain cookies require consent before being placed on a user’s device, unless they are strictly necessary for the provision of a service requested by the user.

Accordingly:

• strictly necessary cookies are used because they are required to operate the Platform or provide a requested service;
• non-essential cookies, such as certain analytics or functional cookies, are used only where a lawful basis exists and, where required, after valid consent has been obtained.

Where consent is required, users may choose whether to accept or reject non-essential cookies through the relevant cookie controls made available by Monai Tech.

Managing Cookie Preferences

Where required by law, users will be given the option to manage non-essential cookies through a cookie consent mechanism when first visiting the website or Platform, and may be able to revisit those choices later.

You may also manage cookies through your browser settings, including by:

• blocking certain cookies;
• deleting stored cookies;
• clearing browser data;
• receiving alerts before cookies are set.

Please note that disabling or blocking certain cookies may:

• affect the functionality, security, or performance of the Platform;
• prevent login or session continuity;
• interfere with optional integrations;
• reduce the availability of some features.

If you disable strictly necessary cookies, parts of the Platform may not function properly or at all.

Cookie Duration and Retention

Cookies may remain on your device for different periods depending on their purpose.

• Session cookies are typically deleted automatically when you close your browser.
• Persistent cookies remain for a defined period or until manually deleted.
• Security, authentication, and integration cookies may be retained only for as long as reasonably necessary to fulfil their purpose.
• Analytics cookies may remain for a limited period to support service improvement, unless deleted earlier by the user.

Monai Tech periodically reviews the cookies and similar technologies in use to ensure they remain appropriate, proportionate, and aligned with legal and operational requirements.

Relationship with Personal Data

Information collected through cookies may, in some circumstances, constitute personal data or become linked with other information that identifies an individual.

Where cookie-derived information constitutes personal data, Monai Tech processes that information in accordance with applicable data protection law and the Monai Tech Privacy Policy.

This includes information such as:

• IP address;
• device and browser information;
• session identifiers;
• usage patterns;
• authentication and security-related activity.

International Transfers

Some third-party services that support cookies or similar technologies may process related data outside the United Kingdom.

Where cookie-related personal data is transferred outside the UK, Monai Tech takes steps to ensure that appropriate safeguards are in place in accordance with applicable data protection law. These may include:

• adequacy regulations;
• the UK International Data Transfer Addendum;
• Standard Contractual Clauses; and
• additional technical and organisational safeguards where appropriate.

Updates to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in:

• law or regulatory guidance;
• technology;
• Platform functionality;
• third-party services;
• our operational or security practices.

The latest version will be made available through our website or Platform. Where required, we will seek renewed consent for material changes affecting non-essential cookie use.

Contact Us

If you have questions about this Cookie Policy or our use of cookies and similar technologies, please contact:

JY TECH LTD
Email: hello@monai.tech
Address: 41 Town Street, Batley Carr, Dewsbury, United Kingdom, WF13 2HQ

© 2026 JY TECH LTD. All rights reserved.